An extended warranty is effectively an insurance policy designed to protect against the cost of repairs after the original warranty has expired. An extended warranty is sometimes called a service contract, vehicle service agreement, or extended service agreement.
It is important to consider the impact upon your business of a piece of equipment failing and weighing that disruption against the cost of upgrading the standard manufacturer’s warranty to on-site or a fixed response time. Common terms use are 24 x 7 or 13 x 5; the former means every day of the year all hours where the second term means normally 7am to 8pm, Monday to Friday.
Installation services are also available for many products to ensure they are set up according to the manufacturers best practice.