Do you currently have access to your own maintenance and installation resources?
If you don’t currently have access to one then you may be interested in learning more about Port-P’s network support voucher scheme. The vouchers are valid for a year and can be purchased in a minimum number of 10 at any one time which will give access to Port-P’s engineering resource and technical expertise.
This service that is provided is not intended to replace Port-P’s traditional support and maintenance contracts and only applies to specific organisations.
If the vouchers are being used for diagnosis of a fault then there is no guarantee of a
satisfactory resolution.
10 vouchers is the minimum number that can be purchased at any time
The vouchers are valid for 12 months after purchase
Additional vouchers can be purchased for extra hours and chargeable services, spares are not included but can be purchased separately.
Any partially used vouchers will be counted as if a full voucher has been used
Usual terms and conditions apply to find out more about these terms and conditions – please call us on 0121 693 9283
| Standard Voucher |
| Premier Voucher |
Voucher 1 | Engineer level 1-4
Remote Configuration
assistance/adds, moves and
changes software support.
Service hours - Mon - Fri
9.00am - 5.30pm
Next business day
1 hour time limit per voucher
Price TBC |
| Engineer level 1-4
Remote Configuration
assistance/adds, moves and
changes software support.
Service hours - 24/7/365
Next business day
1 hour time limit per voucher
Price TBC |
Voucher 2 | Engineer Level 1-4
Remote Configuration
assistance/adds, moves and
changes/ software support.
Service hours: Mon to fri
9.00am - 5.30pm
4 hour response
1 hour time limit per voucher
Price TBC |
| Engineer Level 1-4
Remote Configuration
assistance/adds, moves and
changes/ software support.
Service hours: Mon to fri
9.00am - 5.30pm
4 hour response
1 hour time limit per voucher
Price TBC |
Voucher 3 | Engineer Level 1-3
Engineer onsite within 8 hours
with laptop and console cable
Service hours - Mon to Fri
9.00am - 5.30pm
8 hour response
2 hour time limit per voucher
Price: TBC |
| Engineer Level 1-3
Engineer onsite within 8 hours
with laptop and console cable
Service hours - 24/7/365
8 hour response
2 hour time limit per voucher
Price: TBC |
Voucher 4 | Engineer Level 1-3
Engineer onsite within 8 hours
with laptop and console cable
Service hours - Mon to Fri
9.00am - 5.30pm
4 hour response
2 hour time limit per voucher
Price: TBC |
| Engineer Level 1-3
Engineer onsite within 8 hours
with laptop and console cable
Service hours - 24/7/365
4 hour response
2 hour time limit per voucher
Price: TBC |
Voucher 5 | Engineer level 4-5
Engineer on site within 4 hours
with laptop and console cable
Service hours - Mon to Fri
9.00am - 5.30pm
4 hour response
2 hour time limit per voucher
Price: TBC |
| Engineer level 4-5
Engineer on site within 4 hours
with laptop and
console cable
Service hours - 24/7/365
4
hour response
2 hour time limit per voucher
Price: TBC |
Voucher 6 | Engineer Level 6
Senior level consultancy, design
and configuration solutions
provided remotely via a
dedicated CCIE grade technical
consultant.
Partner Price: POA
(Please consult your account
Manager for details) |
| Engineer Level 6
Senior level consultancy, design
and configuration solutions
provided remotely via a
dedicated CCIE grade technical
consultant.
Partner Price: POA
(Please consult your account
Manager for details) |