In today’s demanding business environment organisations are faced with continuous technology and industry changes that are directing increased pressure on IT support networks and services department and budgets associated with these.
Working with Port-P you can be assured that we will be able to adapt to changes quickly and efficiently to ensure that networks remain in operation. Port-P offers a wide range of desktop support services that can be used to fulfil your ever changing system requirements.
Port-P has many years’ experience in the server and desktop support arena and we have a dedicated range of installation, maintenance, and solution design and consultancy services across a wide range of leading server and desktop incidents and requests.
Port-P can design, install and maintain leading server systems across all kinds of markets. Security, availability and stability are recognised as critical criteria when delivering any level of server support which includes installation, configuration, design and support and we realise the importance of this element within any installed configuration.
Port-P is able to provide you with support and maintenance across legacy and current technologies which help to form a substantial part of our support base.
Desktop Support
Desktops are a very important part of all businesses nowadays with many desktops being set up to be the access point to much more complex underlying business systems and applications. With these business systems it is important to have the necessary support levels in place should anything go wrong with your desktop environment. This is where Port-P can really make the difference with our comprehensive desktop services infrastructure that helps to provide elements that include full incident lifecycle around hardware break/fix and installs, moves and changes.
Our accreditations include: Cisco, ARC, VMware, Microsoft, IBM and Dell
Our advanced technology services include:
Server hardware
installation (x86) – installations customised to match your requirements
Desktop
hardware installation (x86) – installation checklist and rollout
schedule to meet your wishes
Software installation services –
including planning, installation, migration and consolidation
Customised
server/ domain audit – Summary report with recommendations as
appropriate
Performance monitoring – including reporting and
recommendations on processor, memory, network card usage, disk usage and
read/write bottlenecks.
Enterprise server support
Port-P is regarded as one of the leading server support organisations in mainland UK and Ireland. Port-P support servers across a wide range of vendors including HP, Sun, IBM, Dell and Fujitsu Siemens to name but a few. Port-P has the support infrastructure and expertise to help assist our customers quickly and efficiently regardless of SLA or network location.
Port-P can successfully help to deliver two things:
1. Deliver an improved service compared to vendor support services and deliver it cost effectively
2. Port-P’s server support services also include a 4 hour fix option which is beneficial for you to get your business back up and running.
Hardware and server support
Port-P’s nationwide team of field based server support specialists are fully trained to deliver 24/7 hardware support. It we cannot resolve a fault remotely and the incident does require a site visit then a member of our help support system with the backing of our spares and logistics infrastructure we can resolve any issue quickly and efficiently with the minimum disruption to your business.
Port-P provides technical advice and assistance across the midrange operating system (OS) environment. Our proficiency in software support helps to ensure our partners and their customers have access to our telephone advice and guidance services, which allows access to os software support across all of the leading vendors.
Our aim is to deliver a cost effective support network services in a professional and timely manner. We provide technical advice and assistance across both server, hardware and software environments with our 24/7 service desk. Our service desk provides you with a single point of contact which helps to maximise your operational efficiency by reducing time intensive administration. 
We also have a wide range of flexible service level agreements which ensures that we can customise our service solutions to your business need. We work closely with you to identify and prioritise the critical support requirements of your networks. From this information we can formulate the most suitable range of service levels and service solution then contain them under a single support contract, reducing the support contract overheads to you.
As networks continually evolve it is necessary to provide a service management facility which ensures that the support services remain in line with your business objectives so that your business has the competitive advantage.
With networks demanding 24/7 availability, there is an increasing pressure to provide a dedicated technical support team that can remotely monitor servers in a real time environment. From out network operations centre Port-P can monitor a wide range of complex networks across the UK and quickly get alerts of potential problems before they have a significant impact on your business. Remote monitoring can save businesses from the time, inconvenience and expensive cost of a call out.
To ensure that you have complete peace of mind we adhere to industry leading quality procedures from ISO 27001 to ITIL and Prince 2 frameworks and methodologies. The stringent approach and service excellence has resulted in Port-P being awarded with some leading industry vendor accreditations.