Do you currently have access to your own maintenance and installation resources?
If you don’t currently have access to one then you may be interested in learning more about Port-P’s Prepaid server and support voucher scheme. The vouchers are valid for a year and can be purchased in a minimum number of 10 at any one time which will give access to Port-P’s engineering resource and technical expertise.
This service that is provided is not intended to replace Port-P’s traditional support and maintenance contracts and only applies to specific organisations.
If the vouchers are being used for diagnosis of a fault then there is no guarantee of a satisfactory resolution.
10 vouchers is the minimum number that can be purchased at any time
The vouchers are valid for 12 months after purchase
Additional vouchers can be purchased for extra hours and chargeable services, spares are not included but can be purchased separately.
Any partially used vouchers will be counted as if a full voucher has been used
| Standard Voucher | Premier Voucher |
Voucher 1 | Engineer level 1-3
Engineer on site within 8 hours
XP, Windows 2000 & 2003 hardware diagnostics
Service hours: Mon to Fri 9.00am – 5.30pm
8 hour response
2 hour time limit per voucher | Engineer level 1-3
Engineer on site within 8 hours
XP, Windows 2000 & 2003 hardware diagnostics
Service hours: 24/7
8 hour response
2 hour time limit per voucher |
Voucher 2 | Engineer level 1-3
Engineer on site within 4 hours
XP, Windows 2000 & 2003 hardware diagnostics
Service hours: Mon to Fri 9.00am – 5.30pm
4 hour response
2 hour time limit per voucher | Engineer level 1-3
Engineer on site within 4 hours
XP, Windows 2000 & 2003 hardware diagnostics
Service hours: 24/7
4 hour response
2 hour time limit per voucher |
Voucher 3 | Engineer level 4-5
Engineer on site within 4 hours
XP, Windows 2000 & 2003, active directory, exchange 2000 & 2007 hardware diagnostics
Service hours: Mon to Fri 9.00am – 5.30pm
4 hour response
2 hour time limit per voucher | Engineer level 4-5
Engineer on site within 4 hours
XP, Windows 2000 & 2003, active directory, exchange 2000 & 2007 hardware diagnostics
Service hours: 24/7
4 hour response
2 hour time limit per voucher |