Our Approach

We hand-craft solutions that keep our clients coming back time and again.

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We’re not your only choice when it comes to IT solutions partners, but we are one of the only truly independent companies of our type, whose owners sit right here in our office and work hands-on with us every single day. That’s not the only reason we feel we’re a little bit different from the rest - and once you get to know us, we think you’ll agree.

Here’s what sets us apart:

We’re not tied to anyone except our own conscience.

We are not part of a global mega-corporation, nor are we under the thumb of any particular brand or manufacturer. We are an independent set of caring people, who wouldn’t be able to sleep at night if we knew we hadn’t done right by our clients. We don’t have external shareholders, global HQ, or manufacturer quotas to satisfy: we only have our clients and our conscience.

We are not a technology company, we are a relationship company.

Our average staff length of service is over 9.5 years, and we’re proud to say that many of our clients have been with us just as long - if not longer. In fact, many clients have taken us with them when they’ve moved on to new roles in different companies, and word of mouth has been our primary means of gaining new business for the last 20+ years. We like to say that we’re not in the business of selling IT solutions, but of building lasting personal relationships. We have real, honest conversations, not scripts or sales pitches.

We approach our work like artisans and tailors.

Unlike our main competitors who are large companies with inflexible standardised processes and cookie-cutter templates, we recognise that every client situation is unique, and take the time to dig deep to gain a proper understanding before handcrafting the best solution for that client, at that time, in those exact circumstances. When you work with Port-P, you won’t feel like you are being ushered through an assembly line.

We focus on giving clients value and satisfaction, not just selling products.

We offer solutions consultancy, not tick-the-box tech sales. We know that no one has an infinite budget, so we try to leverage clients’ existing technology whenever possible. We won’t try to force you into things you don’t need, and we won’t sell you The Next Big Thing unless we’ve done the research to prove it’s really right for you. Our job is to give you the assurance and confidence that you got the right solution at the right price point.

If this sounds like the kind of partner you’d like to work with, we’d love to have a chat (or a cuppa), so drop us a line and let’s get the conversation started. Or, have a look at some of our case studies to see how we can support you.

 

Our Approach in Practice

Here are just a few examples of our tailored approach in real client situations: