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Help


At port-p.com we pride ourselves on offering top pricing AND top service! Not only do we offer a telephone number that is manned 9am to 5pm Monday to Friday but we have tried to cover as many of your questions in this comprehensive help section.

Unfortunately we don´t offer pre or post sales technical advice as we believe it is better to contact the manufacturer directly & nobody knows products better than the manufacturer so it´s no surprise that they can usually answer questions much more quickly and effectively that us.
For a list of manufacturer contact details please click here.

New to Port-P

° Pricing Policy
° Can Do Service
° Email address playing up when you register
° Why do we ask you for a landline number
° Can I look at the product before I buy it?
° What is a Port-P ID?
° Discounts for education customers
° Events beyond our control


Ordering & Delivery

° Secure Shopping & Your peace of mind
° Tell me about my shopping basket
° What does the shipping "reference" mean
° Why do I have to give an "Order Reference" when placing an order
° Despatch & Delivery
° Who delivers our goods to you?
° Can I collect goods from you?


Payment & Finance

° Credit Accounts and Payment Methods
° Credit Cards registered abroad
° Why have you pre-authorised my credit card
° Why have you declined my order
° Lease and Finance Options


Managing Your Account

° Want to change your contact details?
° I have forgotten my password
° Managing Delivery Addresses
° Obtaining a copy invoice/receipt
° Can´t get into your account


Our Policy on Returns

° Service Overview
° Who is my warranty with?
° My product has gone wrong within 3 days of delivery
° My product develops a fault 3 days after delivery
° I have ordered the wrong product
° I have changed my mind
° I have received different products compared to my order
° Goods are missing...
° Who will collect the goods?
° My product is incomplete
° Online Returns Tool


Online Returns Explained

° How do I access the online returns facility?
° Selecting a reason for your return
° Providing product fault information
° RMA confirmation number
° Arranging a collection
° Collection Information
° Returns Status Information


About Port-P

° Our Addresses & Ownership
° Press Enquiries
° '>Terms & Conditions of web usage
° '>Terms & Conditions of Sale
° Events beyond our control
° Terms & Conditions of specification sheets
° '>Privacy Policy
° Data Protection Act 1998

Recruitment & Business Opportunities

° Recruitment
° New Vendors & Manufacturers
° Internet Marketing Specialist