Orders and Returns

Despatch & Delivery

Port-P offers free next day delivery on all orders processed online over £200.00 ex VAT. We also offer a range of affordable delivery options to suit your requirements.

Delivery Option Cost EX VAT Cost INC VAT
Next Day Delivery for orders processed online:
Over £200.00 ex VAT FREE FREE
Under £200.00 ex VAT £8.00 £9.60
Other Delivery Options for orders processed online:
Pre Noon Delivery (Before 12:00pm) £15.00 £18.00
Pre 10:30 Delivery £20.00 £24.00
Saturday Delivery (9am-5pm) £30.00 £36.00

Working with various warehouses throughout the UK we take great care of your purchase in transit to ensure safe delivery and excellent service.

Orders received by 5.00pm for in-stock items will be despatched on the same business day, providing your payment is approved and you pass our security checks*.

Orders received by 5.00pm for in-stock items will be despatched on the same business day**. We currently only deliver to mainland UK addresses.

* A security check will take place on your first order and on any subsequent order to a new or amended delivery address.

** Next working day delivery services are available Mon – Fri on orders placed before 5.00pm for ‘In Stock’ products only. This excludes bank holidays.

All delivery charges are for packages up to 20kg. This excludes server racks and high end printers.


Can I collect goods from you?

Unfortunately it is not possible to collect goods. Port-P has warehouse points around the country and we can often arrange a same day delivery if your requirement is urgent please speak with your account manager for further details.

Credit Accounts and Payment Methods

Subject to status, we offer UK businesses a strict 30 day credit account facility.

To protect all of our customers and ourselves from fraud and bad debt, we carry out exhaustive security and credit rating checks on all new account applications. This involves extensive checks with your third party credit agencies. In addition, we utilise credit monitoring to constantly assess each customer’s credit facility.

Port-P does not accept credit or charge cards.

Payment via cash is not permitted.

 

Lease and Finance Options

Port-P works with various finance companies to offer a finance package specifically tailored to your needs.
Finance options can offer an easy way of refreshing your infrastructure:

  • Overcome internal budget limitations.
  • Preserve valuable capital to invest elsewhere in your business.
  • Predict cash flow with a fixed price rental cost (exc. changes in VAT)
  • Manage obsolescence. Don’t write off large single sums; plan to rent over the expected life of the product.

Please speak to your account manager for further details.

Who will collect the goods?

TNT handles all of our customer collections. Our customer service team will email you a label to attach to the covered parcel prior to collection and liaise with you personally about the location of the goods to be collected.

 

My product has gone wrong within 3 days of delivery

If the product is faulty within 3 working days of us delivering it (the exact time scale depends on the manufacturer), the product will be classed as “Dead on Arrival” and immediately replaced. You will be issued with an invoice for the replacement product; however a credit will be issued once the manufacturer has certified the goods as faulty.

Please note that if your product is not classed as faulty during testing it will be returned to you. In this instance, you will have to pay for both the original and the advance replacement product.

In all instances, product can only be returned to us once our support team has issued you with an authorised returns number and label.

 

My product develops a fault 3 days after delivery

Many manufacturers supply their products with on-site warranty for at least one year. If your product falls into this category, simply call the manufacturer directly, who will arrange to visit you at a convenient time. In the event that your product is not covered by on-site warranty, it has to be returned to the manufacturer for testing. If you prefer us to collect the goods rather than returning them yourselves, we can collect them for you and simply charge the cost of our carriage. Depending upon the manufacturer and the extent of the fault, you may have the option of receiving an advanced replacement. In this case, rather than waiting for your product to be tested and either repaired or replaced, the manufacturer authorises us to replace your product immediately. You will be invoiced for the advance replacement and credited once the manufacturer confirms the product is faulty.

Please note that if your product is not classed as faulty during testing it will be returned to you. In this instance, you will have to pay for both the original and the advance replacement product.

In all instances, product can only be returned to us once our support team has issued you with an authorised returns number and label.

I have ordered the wrong product

This is not usually a problem as long as you did not have to sign a special order form when you placed the order stating that we would be unable to accept the goods back. If you did not sign a special order form, we normally accept unopened goods back within 5* working days of their delivery. As you may expect we incur costs when things are ordered incorrectly, even when they are in perfect condition. We therefore credit you the value of the goods (excluding carriage) less a restocking fee when they arrive back at our warehouse. The restocking fee is charged at 15% (minimum charge of £25 applies to certain manufacturers product) In the event that you have opened the goods we may still agree to authorise a return, but this will be subject to an additional handling fee, as the goods will need to be re-sold as damaged/opened.

In all instances, product can only be returned to us once our support team has issued you with an authorised returns number and label.

*28 days for home users

I have changed my mind

If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, and the item can be sold again as new*, then you are entitled to return the goods to us. Please note that the cost of returning these items is the responsibility of the customer.

* to be returned in manufacturers original packaging with product packaging unopened including any seals, including all products components, software, documentation and peripherals.

I have received different products compared to my order

If you call our customer services department before 12 noon on the day of delivery, we will collect that afternoon. After this time, we will collect the goods the following working day.

Goods are missing…

It is essential that our customer services team be notified verbally and in writing within 48 hours of the delivery taking place. Please retain all packaging and documentation. It may take a few hours to resolve this issue as we have to complete a stock take, reconcile the expected weight of the full shipment to the actual shipped weight, and in certain circumstances, visit you to inspect the parcel and the packaging .


PLEASE ENSURE THAT YOU KEEP PROOF OF COLLECTION FROM TNT UNTIL YOU RECEIVE YOUR CREDIT NOTE.

In the event that the goods are lost in transit, we will be unable to credit you unless you have proof of collection.