Customer Service

As a company we promise to always give you honest information and to treat you as we wish to be treated.

Very occasionally things do go wrong and we want to make sure we put them right for you as soon as possible. Please read the section called “Orders & Returns” as it discusses some of the frequently asked questions when things don’t go to plan!

If you have any questions, or wish to discuss any aspect of our service, please call our support team on 0121 693 9282 or email support@port-p.com. All of our client accounts have a company director and or shareholder responsible for ensuring our high levels of service are maintained. If you would like to speak with them, please call 0121 693 9282 and ask for the mobile number of your Account Director.

In all instances, product can only be returned to us once our support team has issued you with an authorised returns number and label.

Events Beyond Our Reasonable Control

Port-P Limited trading as Port-P shall not be held responsible nor shall be liable for any delay or failure to deliver goods as specified in these terms and conditions, if that delay or failure is wholly or partly caused by circumstances beyond it s reasonable control.

 

Data Protection Act 1998

Port-P Limited trading as Port-P is registered to hold personal data under the Data Protection Act 1978.

The Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations, Port-P Limited are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person, 37a Waterloo Street, Birmingham, B2 5TJ, (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com.

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more

Home User Electrical Recycling

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

Simply return your item in person or by courier/ postal services to Port-P Limited, 37a Waterloo Street, Birmingham, B2 5TJ.
If you have any questions about this scheme, simply telephone our customer services department, who will be happy to assist you.To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com